Account Manager
Overview
As an Account Manager at Arthur Elliott, you’re the steady hand at the center of the client relationship. You keep things moving, keep clients informed, and make sure internal teams have what they need to deliver their best work. You’re a proactive communicator, a deadline-watcher, and someone who knows how to turn feedback into forward motion.
This isn’t a strategy-heavy role — it’s about client service, coordination, and being a trusted point of contact. You’ll partner with Account Strategists, Project Managers, and department leads to help campaigns run smoothly and relationships stay strong.
This position is fully remote and will support the Eastern United States territory.
Department
Account Services
Location
Remote
Reports To
Director of Account Services
Responsibilities
- Serve as the main day-to-day contact for assigned accounts, providing timely updates and follow-through
- Coordinate deliverables across internal departments to ensure they align with client goals and expectations
- Schedule and lead client status meetings and weekly check-ins, preparing agendas and tracking action items
- Communicate clearly and frequently with clients — routing feedback, answering questions, and flagging issues as needed
- Track deliverables, deadlines, and changes using Wrike and Microsoft Teams
- Help draft and polish client communications, including recaps, reports, timelines, and presentation decks
- Maintain accurate account documentation in Zoho CRM and internal tracking systems
- Collaborate with Project Managers to ensure scopes, timelines, and team capacity are aligned
- Support senior team members on larger accounts or complex deliverables
- Help anticipate client needs, resolve issues early, and maintain a calm, proactive presence
Qualifications
- 5 years of marketing account management experience — agency experience is a plus
- Ability to travel 25% each month
- Strong communication and relationship-building skills
- Highly organized, deadline-driven, and attentive to the details that matter
- Confident in managing client conversations and delivering timely follow-up
- Comfortable coordinating between multiple internal teams in a fast-paced environment
- Proficient in Microsoft Teams, Outlook, and Office Suite; experience with Wrike and Zoho CRM preferred
- Positive, solutions-focused, and unflappable under pressure
- Bachelor’s degree in marketing, Communications, Business, or related field preferred
- Experience working in a 100% remote environment
